Operations and Information Management

The manufacturing/service process design is based on a considerable number of different variables and represents, in essence, a number of trade-offs. Depending on the nature of the business, the nature of the product, and the nature of the market place, the chosen process design will obviously be different.

A) By taking as an example a product or a service from an industry that you are familiar with, critically discuss the main factors that influence the manufacturing/service process design.
(70% of the mark)

B) Discuss how the five operational performance objectives may influence decision-making associated with process design and layouts.
(30% of the mark)

Your work should be presented as a report.

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