FAQs - Answers to questions you may have about our custom writing service
Your orders will be processed by experienced, qualified, and knowledgeable writers who graduated top in their areas of specialization. The writer will be chosen based on the discipline, level of the paper, and desired grade. We have both ENL and ESL writers to cater for the diverse needs of our clients.
Please make sure that you avoid including your telephone numbers and email addresses in your order descriptions. We do not share your personal information with our writers to ensure that you remain anonymous.
Yes, you can communicate with your writer via the messages board. Just leave a message and your writer will get back to you as soon as s/he receives it.
We write our papers from scratch to eliminate any chances of plagiarism. Thereafter, we scan the papers through systems such as Copyscape, Grammarly, and Duplichecker that help us identify and correct any instances of plagiarism. You can, therefore, be rest assured that the paper you receive is plagiarism-free.
We do not use Turnitin to check your papers for plagiarism because the Turnitin system keeps a copy of any paper it analyzes. This would make your paper appear 100% plagiarized when your tutor checks for plagiarism on the system. Thus, we leave the decision to use Turnitin to you and your tutor.
Neither are our papers pre-written, nor do we sell “ready-made” custom essays. Our writers start working on orders from scratch after payments are made.
We not only offer competitive prices, but also discounts to our first-time and return clients upon request. Discounts range from 5-20%.
You are welcome to request a discount coupon any time you think you deserve one. We will review your request and respond accordingly.
We have an obligation to ensure that we give you papers that meet your requirements. We offer unlimited revisions free of charge for up to 15 days after the last date of completion/revision of a paper. Amendment instructions should, however, be within the scope of the original instructions. Any revisions that either come more than 15 days after the last date of completion/revision or require the writer to add content not specified in the original order instructions will attract additional payments.
You are entitled to a refund of up to 100% should we fail to meet the requirements of your order. We investigate all refund claims and make refunds within 30 days from the day of determination of the claim. Please note that refunds are only given in cases where we are responsible for a failure or shortcoming.